Why Impact?

Impact is a multi-channel contact centre, based in Glasgow, with clients across the UK.
Experience and passion

With over twenty years experience managing the customer service needs of major high street retailers, membership organisations, utility companies and social housing organisations – you can be assured that by working with Impact, your customers will be looked after professionally, expertly and with care.

Processes and protection

When you are a client of Impact, it’s your results that matter. Our tried and tested approaches are proven to boost customer acquisition and retention rates. We understand one of the main concerns when seeking a contact centre to work with is around handing over sensitive customer data. That’s why we put in place robust information security standards and hold PCI Level 1 certification.

Our People

Everything we do starts with our staff – we employ a high quality, professional team, dedicated to your business. Our team are the people who will have direct contact with your customers and we understand the great responsibility that comes with that. We recruit talented, motivated individuals and provide extensive training, development opportunities, an inspiring workspace and a motivating culture. This results in an enthusiastic, skilled and productive workforce, leading the field in call centre outsourcing. As well as being fully trained in customer service, our team members learn all about your specific business – your objectives, ethos and priorities; so they can fulfil their role in delivering this to your customers.