Join Our Team

We offer you a career with a motivating culture, development opportunities and on the job training.

Are you looking for a call centre job with a difference? Impact is a multi-channel contact centre and training provider, based in Glasgow, with clients across the UK. We employ the best in customer experience talent and reward hard work, dedication and results; with development opportunities, a great office environment and a family ethos.

If you are motivated and passionate about customer experience get in touch to find out what opportunities we have available.  Read about what some of our team members have to say about working at Impact.

Make yourself at home

At Impact, we are much more than just an average call centre. Our teams work hard and we know how important it is to provide a comfortable, friendly and relaxing work environment. Our offices are bright, modern and open and our break areas are well equipped and the hub where everyone gathers for some down time.  From festivals to Friday pizza, we are a fun place to be and you can be sure our management team know everyone’s name – you are far from being just a number when you join the Impact family.

Play to your strengths

We like to think we are experts in people. When you join Impact, you will be placed in a role that suits your personality. If you are an extrovert with a convincing gift of the gab, you’ll likely fit in well within our dynamic outbound sales team. And if listening and providing solutions is where your talent lies, you’ll make the perfect addition to our inbound solutions team.

Work with great brands

Impact provide a variety of services to a range of clients, from membership bodies to high street retailers – you will be fully trained in your client’s business area enabling you to provide expert customer service solutions to your customers.

Gain skills and qualifications

Impact are a proud training provider, and this starts with our offer to staff. If you want to work hard, gain skills and improve your talent, then Impact is the place for you.

The following SVQs / Modern Apprenticeship schemes are available to our staff:

  • Level 2 Customer Service
  • Level 3 Customer Service
  • Level 2 Business and Administration
  • Level 3 Business and Administration
  • Level 3 Management
  • Level 4 Management