Customer Response Solutions

Be there for your customers, whenever and however they get in touch.
Helpdesk Service

We provide a 24 hour a day helpdesk service, offering emergency response and solutions for a variety of businesses including social housing and utility companies. We understand the complexities involved in your business and translate these into simple process driven tasks that are expertly fulfilled by our skilled team. Your customers deserve the highest standard of contact centre service available and with Impact they receive this 365 days a year.

Membership Management Service

Our fully trained team will work on behalf of you, to provide a 24 hour response service to your members. By allowing us to complete tasks such as membership renewal, updating member data and managing benefits; working with Impact enables you to be there for your members – 365 days a year. We can also work with you to boost membership and retain members by assisting with marketing campaigns. You can be assured your data is in expert hands with Impact; we are PCI Level 1 certified and pride ourselves on our rigorous data protection processes.

Get in touch to find out more about how our customer response solutions can work for your business.

Our customer response solutions include:

  • Multilingual order processing
  • Live web chat
  • Membership support
  • Email response
  • Manning information lines
  • Customer database management
  • Social media management
  • Engineer call out emergency response