Customer Experience Solutions

When your stores are closed but your website is open, our fully trained and dedicated team of staff will provide 24 hour expert customer service.

With major high street retailers such as Urban Outfitters and Hamleys already using our inbound contact centre solutions, we come highly recommended.  Our experience and working knowledge of providing excellent customer service time and again places us above the rest when it comes to entrusting your customers to a third party.  And you can rest assured with Impact your customer data is in the safest of hands, as testified by our PCI Level 1 certification and rigorous data protection processes.

Contact us to find out more.

Our customer experience solutions include:

  • Multilingual order processing
  • Live web chat
  • Manning information lines
  • Email response
  • Customer database management
  • Social media management